Express Mail Service (EE) : 6 – 8 working days (WorldWide)
International Fast Package (CP) : 9 – 12 working days (WorldWide)
( DHL ) : 5 -7 working days ( WorldWide )
( AIR FRIGHT CARGO ) : 7 – 14 working days ( WorldWide )
Note : shipping time may change from the shipping schedule information above , because of several
factors : natural disasters in the area of transit, overload packages and others

As long as we are contacted before your order leaves our warehouse (before 12 hours from your order) we can change your order or shipping address. Please send with your full name, e-mail address, and new order or shipping address. Once received, we will update your order or shipment if the tracking has come out and you want to change the address, we will try to help you by contacting the shipping office that we use, but we cannot confirm that the address can be changed if the package is in transit, a very fatal error is if you write wrong zip code, city and country. we recommend filling in your address must be more thorough.

All orders are processed and shipped the same day, Monday to Friday, during work time placed before 15:00 Indonesian Time. Orders placed on Saturdays are the same day as they were placed before 12:00 Indonesian Time. If placed before the cut-off time, your order will ship same- day anywhere between 1AM and 3AM Indonesian Time.

Unfortunately, delays can occur occasionally, and most of the time is beyond our control. If the delay does not occur, please contact us and we will try and resolve it for you, the shipping party must be your first point of contact in this case.

In the case where a package says delivered to the right address, but the customer has not received, we recommend that the customer asks others at the residence first. It is very common for another person in the household to have received the package – so please check with anyone else living at the residence first. In rare cases, a neighbor may also accidentally have the package. These are common issues, but in rare cases, USPS may know more information if there was a mistake on their end so it is recommended to call them. If you have exhausted these options, please message customer support to assist.

Yes, of course. Provide tracking number will be provided 1 day after order, because we will process many shipping packages, we will send the tracking proof to your email. If you don’t immediately receive a notification or tracking shipment, don’t panic. Sometimes tracking, sometimes it takes 5 hours or more to be processed through our queue.

to check the tracking number, you can visit the official Express Mail Service (EMS) website:
http://ems.posindonesia.co.id/

To check the AIR FREIGHT CARGO service tracking number you can visit the AIR FREIGHT CARGO Service website :
https://www.track-trace.com/aircargo

Yes, for sure. If your package is arrested or lost, we will be responsible for resending for free (orders 1 to 10 kilos), For bulk orders, you only pay 50% of the initial price

We offer the best quality Mitragyna Speciousa ( Kratom ) selected directly from the forest of Borneo Indonesian when this plant grows . We will always use quality control with our operating procedures to produce premium quality

Yes, we work with food laboratory to test the content of alkaloids and contaminants. We update our best products with this information.
Note : if you want to display the result of our lab test , we can send them to your email . Sorry we can’t display it on the website. For a resason, I hope you understand.

No. If you are interested in testing our quality, we recommend trying small orders before placing large order.

Yes, of course . Although the product you received is not the exact same product in the picture, all of our inventory is checked and inspected on arrival or before shipment. If our photos differ in color or consistency, we do our best to update them immediately to reflect the actual products we sell.Please note that there may be inconsistencies in product color depending on the level of mesh used when grinding our coarse material into powder. Rest assured that we do our best to produce consistent and quality products on every order

Yes, of course. You can enter the ” WHOLESALE INQUIRY” view. We have special prices for wholesale orders. Send your Inquiries via the form below.

Note: The minimum order for wholesalers is 10kg. We can provide inventory ranging from kilos to more than 10 tons per month, it all depends on how much your order is and of course the more orders the lower the price. You don’t need to be afraid of running out of stock because we will always keep it as long as we are still in our control, but if the product is not available, we will definitely let you know.