To Shipping the package we use Express mail service (EMS) and Internasional Fast Packages (CP). Express Mail Service (EMS ) Internasional Fast Packages (CP) is This international shipping service is used through Indonesian POST, This shipment is guaranteed to be 100% safe through customs, in shipping the package we need a little longer but we will try to complete the shipping documents so you can receive the package safely
EMS (EE) : 6 – 8 days business days (WorldWide)International Fast Package (CP) : 9 – 12 days business days (WorldWide)note: Delivery time may change from the shipping schedule information above, because of severalfactors; natural disasters in the area of transit, overload packages and others
As long as we are contacted before your order leaves our warehouse (before 12 hours from your order) we can change your order or shipping address. Please send with your full name, e-mail address, and new order or shipping address.
Once received, we will update your order or shipment if the tracking has come out and you want to change the address, we will try to help you by contacting the shipping office that we use, but we cannot confirm that the address can be changed if the package is in transit, a very fatal error is if you write wrong zip code, city and country. we recommend filling in your address must be more thorough.
All orders are processed and shipped the same day, Monday to Friday, during work time placed before 15:00 Indonesian Time. Orders placed on Saturdays are the same day as they were placed before 12:00 Indonesian Time. If placed before the cut-off time, your order will ship same-day anywhere between 1AM and 3AM Indonesian Time.
Unfortunately, delays do happen every once in a while, and most of the time it is out of our control.
If a delay does happen, please contact us and we will try and resolve it for you, however, EMS Courier should be your first point of contact in these cases.
In the case where a package says delivered to the right address, but the customer has not received, we recommend that the customer asks others at the residence first. It is very common for another person in the household to have received the package – so please check with anyone else living at the residence first. In rare cases, a neighbor may also accidentally have the package. These are common issues, but in rare cases, USPS may know more information if there was a mistake on their end so it is recommended to call them. If you have exhausted these options, please message customer support to assist.
Yes, of course. Provide tracking number will be provided 1 day after order, because we will process many shipping packages, we will send the tracking proof to your email. If you don’t immediately receive a notification or tracking shipment, don’t panic. Sometimes tracking, sometimes it takes 5 hours or more to be processed through our queue. to check the tracking number, you can visit the official Express Mail Service (EMS) website:
http://ems.posindonesia.co.id/
Yes, for sure.
If your package is arrested or lost, we will be responsible for resending for free (orders 1 to 10 kilos), For bulk orders, you only pay 50% of the initial price